The shelter has six program components: Emergency Phase, Treatment Phase (Addiction Services), Case Management Phase (Mission Services), Supportive Services, Transitional Services and Aftercare Services. 

The services provided by Boulware Mission are available 24 hours, seven days a week, and include 3 meals, daily snacks, emergency clothing and personal hygiene items, secure shelter, telephone crisis intervention, counseling, outreach, advocacy, information and referrals to local and regional resources along with follow-up services. 

Boulware’s program components integrate to offer clients a seamless array of holistic services to help them move from trauma/addiction to safety, sobriety and productivity. Clients and their primary case manager establish goals and a plan to participate in groups and individual counseling to address core issues such as; self-esteem, interpersonal issues, involvement and attachment to unhealthy and dangerous interpersonal relationships, alcohol and other drug use, abuse and dependency, recreation and parenting as facilitated by their primary case manager. The Life Skills groups provide practical education on an array of topics connected to self-sufficiency, such as current events, money management, financial literacy, educational goals, and employment goals. 

Requests for shelter, food or other services that Boulware Mission is not able to fill due to operating at capacity are referred to an appropriate facility. Aftercare services are available to clients who come to Boulware Mission with a commitment to continue their changed lifestyles or who have completed an appropriate program elsewhere. 

Residents are charged no fees for the services of Boulware Mission. Money from various funders, grants, contributors, and other sources are used for the operations and services of Boulware Mission. Clients help defray some of the operating costs by voluntarily participating in the duties of the Resident Council, by performing household chores, and by participating in special projects sponsored by Boulware Mission. 

Clients are accepted for services without regard to age, race, sex, national origin, income, religious affiliation, referral source, marital status, sexual orientation, or physical or mental impairment. However, Boulware is not a medical or assisted living facility and is not equipped to serve individuals who need assistance with daily independent living activities.

The Boulware Mission typically serves 38 people a day for a typical stay of three months. Of these, approximately 65% are male, 35% are female and 15% are children. The Boulware Mission specializes in serving single men and childless couples, but also serves single women as well as one and two parent families. Clients do nearly 100% of all cooking, cleaning and minor maintenance.

Here are just a few important, cost free services the Mission provides allowing clients to focus all of their efforts, energies and finances on the issues that brought them to destitution:

• A smoke free, safe, clean, uplifting “home between homes” - the length of stay is determined solely by the client’s adherence to the Individual Service Plan (ISP)
• Chemical free, violence free environment promoting recovery
• Home cooked, nutritious meals and snacks daily
• Bagged lunches or reserved hot meals for workers and clients who cannot attend the noon or evening meal
• Fashionable, seasonal clothing in good repair
• Personal care items: toothpaste & toothbrush, hair care products, bath soap, antiperspirant, lotion, razor, nail kit, make-up, etc.
• Linens, towels and washcloths
• Assistance with haircuts
• Limited medical health screening through GRDHD
• Assistance with eyeglasses, dentures, hearing aids and abscessed teeth
• Assistance with removal of facial tattoos
• Assistance with transportation - cabs fairs, bus tokens (free or discounted) and is on the city bus route
• Laundry mat with detergent, bleach and fabric softener sheets
• Radios, televisions, reading, reference and board game library
• On-site pay phone
• Able to send and receive important documents via FAX
• Able to make personal copies of approved documents & articles
• On site Notary Public services
• Assists ‘graduating’ clients with furniture, appliances, kitchenware, linens, food, OTC meds, Automobiles, etc.
• Assistance with tax preparation and securing Earned Income Tax Credit for those who are qualified